Privacy Policy for Vamu.io

We use the information we collect for the following purposes:

• To communicate with you, including responding to inquiries, providing updates, and sending marketing communications (with your consent).
• To process and fulfill contractual obligations - We use your Personal Information to perform or enter into agreements we have with you, ensuring the delivery of the agreed services.
• To enhance the security of our website and protect against unauthorized access or misuse.
• To comply with legal obligations and enforce our terms and conditions.

We may also use your Information to:

• develop, operate, provide, maintain, and improve the Vamu services, now and in the future;
• keep you up-to-date on the latest Vamu service announcements, system enhancements, special offers, and other information;
• provide and receive information, support, feedback and assistance related to the Vamu services;
• analyze usage trends and the preferences of our Users and to conduct questionnaires and surveys, in order to improve the Vamu services (your completion of these questionnaires will always be voluntary);
• where you are a Client, or work for a Client (i) contact you for administrative purposes, such as customer support; (ii) send communications, including updates on promotions and events, relating to products and services offered by us; (iii) personalize content and advertising to your preferences; and (iv) protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.

4.1 Vamu uses technologies such as Cookies and web beacons, which allow us to make your visit to our Site easier, more efficient and more valuable by providing you with a customized experience and recognizing you when you return.

4.2 A Cookie cannot read Personal Information off your hard disk or read Cookie files created by other websites. The only Personal Information a Cookie can contain is information you supply yourself. Accepting the Cookies used on our Site may give us access to Usage Information about your browsing behaviour, which we may use to personalize your experience and track your User traffic patterns, and to merge this information when you register. We do this in order to determine the usefulness of our Site information to our Users and to see how effective our navigational structure is in helping Users reach that information.

4.3 In addition, Vamu uses web beacons in conjunction with Cookies to understand User behaviour. Web beacons are simply a convenient way of gathering basic statistics and managing Cookies and do not give away any extra information from your computer. Turning off your browser's Cookies will prevent web beacons from tracking your specific activity.

4.4 If you prefer not to receive Cookies while browsing our Site you can set your browser to warn you before it accepts Cookies or refuse the Cookie when your browser alerts you to its presence. You may browse most of our Site without accepting Cookies, however some functionality may be lost by disabling Cookies on your computer. Certain features of the Site, particularly those which require a login and password, require Cookies and cannot be used when you have disabled Cookies in your browser.

Depending on your location, you may have certain rights regarding your Personal Information, including:

• The right to access the personal data we hold about you.
• The right to request corrections to any inaccurate or incomplete information.
• The right to request the deletion of your personal data.
• The right to opt-out of marketing communications at any time.

To exercise these rights, please contact us at [email protected]

9.1 To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

9.2 We will only retain your Personal Information for as long as reasonably necessary to fulfil the purposes we collected it for, including to satisfy any legal, regulatory, tax, accounting or reporting requirements.

9.3 On occasion, we may retain your Personal Information for a longer period, and even after you stop using Vamu services, to: (i) respond to enquiries and complaints; (ii) comply with laws and regulations; (iii) in accordance with our internal policies and procedures; or (iv) protect our interests.

10.1 All information you provide to us is stored on our secure servers. Vamu is committed to protecting the Personal Information you share with us. Once we have received your Information, we will use strict procedures and security features to try to prevent your Information from being accidentally lost, used, or accessed in an unauthorized way.

10.2 We rely on a combination of industry-standard security technologies, procedures, and organizational measures to help protect your Personal Information from accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, your Personal Information transmitted, stored, or otherwise processed by us. These measures include:

• Encryption: We use industry-standard encryption protocols (such as SSL/TLS) to protect your data during transmission and encrypt sensitive data at rest.
• Access Control: Access to your Personal Information is restricted to authorized personnel, and we implement strict access controls and multi-factor authentication.
• Secure Storage: Personal Information is stored in secure environments, with best practices followed for physical and digital security.
• Regular Security Audits: We perform security audits, vulnerability assessments, and penetration testing to identify and mitigate potential risks.
• Employee Training: All employees are trained on data protection and security practices, ensuring they understand their role in safeguarding your information.

10.3 User Responsibility: We advise that you take every precaution to protect your Personal Information when you are accessing our Site and using Vamu services. For example, if you have been given (or have chosen) a password that enables you to access certain parts of our Site, it is your responsibility to keep this password confidential. We recommend changing your passwords regularly, using a combination of letters and numbers, and using a secure browser to protect your data further.

If you have any questions, concerns, or complaints regarding how we handle your Personal Information, you have the right to lodge a formal complaint. Please contact us at [email protected] to raise any issues or questions about your privacy rights.

If you are not satisfied with our response, and you are located in a jurisdiction with applicable data protection laws, you may also have the right to escalate your complaint to a supervisory authority or data protection regulator.